Agreement
These Terms and Conditions ("Terms") apply to your use of telernet.com and to the services provided by Telernet LLC ("Telernet", "we", "us"), including phone systems, phone numbers, fax, messaging, equipment, installation, training and support (the "Services"). By using our website or Services, you agree to these Terms. A signed service agreement or quote, if any, also applies; if it conflicts with these Terms, the signed agreement controls.
Quotes and orders
- Quotes are valid for 30 days unless the quote says otherwise.
- Prices shown on our website, including the pricing calculator, are estimates for planning only. Your final price is the one on your signed quote or order.
- Taxes, regulatory fees and government surcharges are added where they apply.
Billing and payment
- Monthly service fees are billed in advance. Usage-based charges (for example minutes, messages or faxes beyond your plan) are billed after use.
- Invoices are due by the date shown on the invoice.
- If an account is past due, we may suspend Services after giving notice. Service is restored once the balance is paid.
Your responsibilities
- Use the Services lawfully, including laws on call recording, telemarketing, robocalls and text messaging.
- Keep passwords, phones and admin access secure, and tell us promptly about any unauthorized use. You are responsible for charges caused by use of your account.
- Provide accurate information for emergency (911) addresses and keep it up to date.
Emergency calling (911)
VoIP 911 works differently from traditional phone service. 911 may not work during power or internet outages, and calls may be sent to the wrong location if your registered address is out of date. You agree to tell everyone who uses the Services about these limits.
Equipment
Equipment you buy becomes yours once paid in full. Manufacturer warranties apply. Rented or loaned equipment stays our property and must be returned when Services end.
Cancellation policy
- Month-to-month Services can be cancelled at any time with 30 days' written notice to voipsupport@telernet.com. Service and billing continue through the end of the notice period.
- Services with a term commitment (as shown on your quote or agreement) can be cancelled before the end of the term, but an early termination fee applies, equal to the monthly recurring charges remaining in the term unless your agreement says otherwise.
- Within the first 30 days of a new service, you may cancel and we will refund monthly service fees paid for that service. Installation, labor, number porting fees, usage charges and equipment that has been opened or configured are not refundable.
- Equipment returns: unopened equipment may be returned within 14 days of delivery for a refund, less any restocking fee charged by the manufacturer.
- Prepaid fees (such as annual licenses, including 3CX licenses) are not refundable once activated.
- Phone numbers: to keep your numbers, ask your new provider to port them before your service ends. Numbers not ported by the end of the notice period may be released and lost. Porting out does not by itself cancel your account — please also send written notice.
- Any unpaid balance, and rented equipment, must be settled or returned within 30 days of cancellation.
Service levels and support
We work hard to keep Services running and to answer support requests quickly. Planned maintenance will be announced in advance when possible. Outages caused by your internet provider, power, equipment we do not manage, or events outside our control are not our responsibility.
Limitation of liability
To the fullest extent allowed by law, Telernet is not liable for indirect, incidental, special or consequential damages, including lost profits or lost calls. Our total liability for any claim is limited to the amounts you paid us for the affected Service in the three months before the claim.
Website content
Content on this website is provided "as is" for general information. Product names and trademarks belong to their owners. We may update the website at any time.
Text messages
If you sign up for text messages from us, our SMS Terms also apply.
Changes to these Terms
We may update these Terms from time to time. The effective date at the top of this page shows when they were last changed. Continued use of the website or Services after a change means you accept the updated Terms.
Governing law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules.
Contact us
Telernet LLC
Phone: (718) 732-7222
E-mail: voipsupport@telernet.com