Introduction
Telernet LLC is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use and protect your information when you opt in to receive text messages from us, including through our registered 10-digit long code (10DLC) and toll-free numbers.
Information we collect
- Your mobile phone number and name.
- Your opt-in consent: the date, time and way you agreed to receive messages.
- The messages you send to us and our replies.
- Any other information you choose to give us in a text.
How we use your information
- To send the messages you agreed to receive.
- To answer your questions and give support.
- To keep records of consent and opt-outs, as required by law and by mobile carriers.
- To protect our rights and meet legal obligations.
Sharing your information
- We do not sell, rent or trade your mobile number or personal information.
- Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
- Text messaging originator opt-in data and consent will not be shared with any third parties.
- We share information only with the messaging providers and carriers that deliver our messages, and only as needed to deliver them, or when required by law.
Data security
We use reasonable safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data retention
We keep your information only as long as needed to provide the messaging service and to meet legal and carrier record-keeping requirements.
Your choices
- Opt out: reply STOP to any message at any time. You will receive one confirmation, then no more messages unless you opt in again.
- Help: reply HELP, or contact us at voipsupport@telernet.com.
- Access and correction: contact us at voipsupport@telernet.com to see or correct your information.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.
Contact us
Telernet LLC
Phone: (718) 732-7222
E-mail: voipsupport@telernet.com