talk. smarter
Your phones should just work.
We make sure they do.
Telernet is a managed service provider for business communications. We design, install and support 3CX — on-premise or in the cloud — and we stay with you long after go-live.
- 90second average
support response - Cloudor on-premise —
your choice - 1 callfor phones, fax
& messaging
Certified
3CX Platinum Partner
The highest partner level 3CX awards.
- Talkdesk
- FortiVoice
- and many more
Trusted by teams that can't miss a call
Businesses that run on Telernet
Home-care agencies, medical practices, law firms, distributors and more. Hover a logo to pause.
Affinity Home Care
Howard Beach CardioVascular
East Coast Biomedical Services
Edison Home Health Care
FreedomCare
The Hello Team
MD Medical Billing
Rosemary
AmericareAffinity Home CareHoward Beach CardioVascularEast Coast Biomedical ServicesEdison Home Health CareFreedomCareThe Hello TeamMD Medical BillingRosemaryAmericare
Bronx Urgent Care
Complete Equipment
Expert Medicaid Consultants
Four Seasons Healthcare Solutions
Four Seasons Home Health Care
Gelbstein's Kosher Bakery
Law Offices of Aaron I. Katsman
Caring Professionals
Kofinas Fertility GroupBronx Urgent CareComplete EquipmentExpert Medicaid ConsultantsFour Seasons Healthcare SolutionsFour Seasons Home Health CareGelbstein's Kosher BakeryLaw Offices of Aaron I. KatsmanCaring ProfessionalsKofinas Fertility GroupEverything around your phones
One team for the whole job
No finger-pointing between vendors. Phones, fax, texting and support — it's all us.
Managed VoIP
Hosted or on-premise phone systems, fully managed: updates, call flows, IVRs, queues and ring groups — changed the same day you ask.
Learn more →Business phones & headsets
Desk phones, headsets, conference units and paging — the right hardware, set up and labeled before it reaches your desk.
Learn more →Fax solutions
Send and receive faxes by e-mail or web, keep your fax numbers, or connect the fax machine you already have.
Learn more →Omni-channel contact center
Voice, SMS, chat and e-mail in one place, with queues, wallboards and reports that managers actually use.
Learn more →Call intelligence
Every call transcribed, scored and checked for compliance and churn signals with SurfacerIQ.
Learn more →Business texting
Text customers from your business number, with registered 10DLC campaigns so messages get delivered.
Learn more →Personal training
Hands-on training for every employee, so the system gets used the way it was designed — not just for dialing.
Learn more →Support in seconds
E-mail, phone, or the Hot Key on your desk phone. Average response time: 90 seconds.
Learn more →Any platform. One partner.
We don't sell you a system.
We set up the right one.
Every business is different. We help you pick the platform that fits how you work, then we build it, move your numbers, train your team and keep it running.
Our specialty — 3CX Platinum Partner
3CX
A complete business phone system you own: calls, video meetings, live chat and messaging in one app — hosted in the cloud or on your own server. As a Platinum Partner we design, license, install and manage it end to end.
- Cloud or on-premise
- Desktop, web and mobile apps
- Queues, IVRs and call recording
- AI transcription and agents
- CRM and helpdesk integrations
- We test every update first
Cloud contact center
Talkdesk
An AI-powered cloud contact center for teams that live on the phone. We set it up, build routing and ring groups, onboard and off-board agents, and keep everything tidy as your team changes.
- Ring groups & routing
- Agent onboarding by template
- Scheduled log-outs & audits
- Reporting & wallboards
- CRM integrations
- Ongoing admin support
Secure unified communications
FortiVoice
Fortinet's phone system — a strong fit when your network already runs on Fortinet security. On-premise appliance or cloud, managed for you.
- Appliance, virtual or cloud
- Pairs with FortiGate firewalls
- Auto-attendants & call center
- Phones provisioned for you
- Firmware & updates handled
- Training included
Whatever you run — or want to run
And many more
SIP trunks, fax, paging, business texting and much more. Tell us what you have and we'll tell you honestly what makes sense — then we'll set it up and support it.
- Honest platform advice
- SIP trunks & phone numbers
- Fax and paging
- Moves with no downtime
- Number porting handled
- One team for everything
Call intelligence · SurfacerIQ
Hear every call.
Not just 2% of them.
Most QA teams spot-check 1–2% of calls. With SurfacerIQ every call is transcribed, tagged against the signals you care about, and flagged to the right person — the moment it happens.
- 100% of calls reviewed
- Compliance and churn signals
- Routed to the right person
Our focus
Customer experience first.
Stable systems always.
Flashy features don't matter if calls drop. We build for reliability, document everything, and keep the same people on your account — so when you call, someone already knows your system.
- 01
Listen
We learn how your calls really flow — who answers, after hours, overflow, compliance.
- 02
Design
We recommend the platform and call flows that fit, with a clear, fixed quote.
- 03
Deploy
Numbers ported, phones installed and tested. Cut-over planned so nobody misses a call.
- 04
Train
Every user trained on day one. Managers get the reports and controls they need.
- 05
Stay
Monitoring, updates and 90-second support — for as long as you're with us.
What's new in 3CX
Fresh capabilities we can switch on for you
Updated every week from the latest 3CX releases. Tap a filter to explore.
Get Answers from 3CX with MCP Support
Your customer service manager wants to know why so many calls were missed last Friday. Which queues were affected? When were calls abandoned? What needs investigating? Normally, answering these questions involves reviewing…
V20 U10 · Nov 11, 2026AIMore AI Provider Choice - Grok Added
It’s part of our strategy to add good AI providers over time and give you a choice so you’re never locked into one vendor.
V20 U10 · Nov 11, 2026AIMore Reliable AI Agents
AI has improved, and so have 3CX AI Agents . Update 10 makes the AI Receptionist and AI Customer Service Agent far more reliable, so your callers are always answered and handled properly.
V20 U10 · Nov 11, 2026AIRun Transcription Locally on Your Mac Mini
The new 3CX AI Server - available in AI Edition from 8SC - runs transcription, call summaries and sentiment on your own Apple Silicon Mac or Linux server. Your calls never go to the cloud, and there's no per-minute cost. A Mac…
V20 U10 · Nov 11, 2026Admin & securityFirmware Management
Full control over every deskphone. Update 10 puts phone and firmware management in one place on the new Phones page. Admins can use 3CX-validated firmware or upload the manufacturer’s own, pick the default version for each model,…
V20 U10 · Nov 11, 2026Admin & securitySSO Here
Easier Deploy of softphone with Google or Microsoft SSO: No more hand holding users in configuration 3CX. Just download the app from the app store, have them login using their SSO credentials and everything auto configured. No…
V20 U10 · Nov 11, 2026Ready for phones that just work?
Tell us about your business — a real person will get back to you, usually the same business day.