Program description
Telernet LLC ("Telernet") sends text messages to customers and prospects who have opted in. Messages may include customer support conversations, appointment and installation reminders, service and outage notices, account and billing alerts, and — only if you separately agree — occasional news and offers.
How you opt in
You opt in by giving us your mobile number and agreeing to receive texts — for example by checking the consent box on a form on our website, texting us first, or telling our team verbally or in writing. Consent to receive texts is not a condition of purchase.
Message frequency
Message frequency varies based on your account activity and requests.
Cost
Message and data rates may apply. Ask your mobile carrier about your text and data plan.
How to stop messages
Reply STOP to any message to unsubscribe. We will send one final message to confirm, and then you will receive no more messages from that program. You can also use CANCEL, END, QUIT or UNSUBSCRIBE. To join again, reply START.
How to get help
Reply HELP to any message for help, or contact us at voipsupport@telernet.com or (718) 732-7222.
Carriers
Carriers are not liable for delayed or undelivered messages. Delivery depends on your mobile carrier's network.
Eligibility
You must be at least 18 years old and the account holder of the mobile number, or have the account holder's permission, to sign up.
Privacy
We respect your privacy. Information collected through our text messaging program is handled according to our SMS Privacy Policy and Privacy Policy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Changes
We may change these SMS Terms at any time. Changes take effect when posted on this page.
Contact us
Telernet LLC
Phone: (718) 732-7222
E-mail: voipsupport@telernet.com